IT Support Services
Our services are focused on keeping a watchful eye on your Business Technology. We use precision monitoring and reporting tools that create and continuously update the facts regarding the health and performance of your Business Technology Environment.
Why Monthly Support
The black and white of it is that Business Technology systems that aren’t regularly cared for can make your users unhappy. They can become unruly and hard to deal with and create missed deadlines, more work, and less than optimal results on the bottom line.
JETT’s monthly support services program is designed to position your company’s Business Technology systems to operate reliably and to the best of their ability on a daily basis. In doing this, your company is best positioned to enjoy the full benefit of the investment you’ve made in these systems.
This support plan uses state of the art monitoring, management tools, and processes to check the health of your systems each day. These multi-point checks provide us with an "up to the moment" understanding of situations that can develop into problems for your users.
Automated Maintenance Routines on Servers and Workstations:
- Windows OS Patch Management
- 3rd Party Software - Deploy and Patch
- Scheduled Preventative Maintenance
- Key Applications Maintenance
- Antivirus updates
- License/Asset Management
Automated and Manual Systems Monitoring:
- Hard Drive; RAID Systems: Disk Queue
- Memory and CPU
- Network Connectivity
- Antivirus State
- System Events
This support plan delivers an on-site technician to the customer's premise at regularly scheduled session times to handle those maintenance tasks that can only be done or should only be completed while in the presence of the equipment being supported.
Scheduled On-Site Maintenance:
- Hardware Firmware Updates
- BIOS Updates
- Service SW Updates - AV, Backup, DELL
- Battery Backup
- Data Backup & Media
- Address System Events
Ad-Hoc On-Site Support:
- Troubleshooting/Issue Resolution
- Moves, Adds, Changes
- User Requests
JETT's Problem Resolution Labor is All Inclusive in Your Monthly Support Fee. This support plan delivers effective monthly control by including all necessary problem resolution labor as a part of predetermined monthly support fee. SumIT can only be delivered through a combination of EssentialIT and PremIT services.
-Inclusive of All Issue Resolution (Servers, Network, Workstations)
- Purchase of Hardware/Software
- Network Issues Due To ISP/Carrier
- Additions, Deletions, Upgrades
- Moves, Adds, Changes